Revival SW were appointed to a flood claim for a High Net Worth (HNW) customer in Gloucestershire.
The large basement had flooded following high levels of rain. Around half a foot of water was sloshing around a 75sqm basement living space which had a floating floor and underfloor heating. The floor was tiled throughout the basement with expensive terrazzo tiles which were no longer available. The floating floor consisted of cementitious screed, wet underfloor heating system, Delta MS-20 membrane followed by drainage channels and a concrete base.
Using data collected by remote monitoring and comparing it to data from the customer’s sump pump, we identified where the water ingress had occurred. The area was then excavated and the defect causing the ingress was found and subsequently repaired. The Revival team then worked with the loss adjuster and the customer to develop a drying and mitigation plan that would cause as little damage and disruption as possible.
It was clear that stripping out the entire basement prior to drying and then reinstating the property, including the discontinued terrazzo tiles, would have been incredibly expensive and would have made living in the property very difficult.
Revival decided to use a plate injection/pressure drying method which, until that point, hadn’t been used in the UK.
The method involved special wall plates that go into the insulation gap around the edge of the screed – a proven method that is used throughout Germany to dry floors of this construction. The team could then dry the layered basement floor using a combination of a push and pull drying system and low specific humidity air (dry air produced by a desiccant dehumidifier).
Revival worked closely with the manufacturer during the installation process and then monitored the progress of the drying using a web based remote monitoring system.
Due to the type of tanking system within the property the team knew from experience that the average drying time would normally be around ten weeks with traditional drying regimes.
However, with our remote monitoring system alterations and readings could be taken online resulting in reduced drying times and costs.
Revival also installed an acoustic barrier to reduce the noise from the drying equipment for the family, especially at night when a quiet mode was required.
Exceptional HNW service
The innovative drying regime was not cheap, but the insurer saved time and money by:
- not lifting up and replacing the high spec terrazzo tiles,
- not stripping out the screed, removing the underfloor heating system and insulation,
- eliminating the lead times for contractors to install and commission a new underfloor heating system,
- not having to allow appropriate curing times for screeds and other reinstatement works not required with this drying technique, and
- eliminating the need for alternative accommodation.
Revival built up a good relationship with the customer who happened to have some technical knowledge. The customer was particularly impressed with the technical knowledge of the Revival technicians.
Also, the customer was impressed that Revival organised a technical representative from the equipment manufacturer to attend site. This gave the customer confidence in Revival, knowing that the team was taking the claim very seriously and providing the best possible service that a HNW insurer would expect for their client.Revival demonstrated great technical knowledge and exceptional customer care throughout this drying project.