MA Group acquired the Revival franchise business in February 2019 and this brought about many changes for the franchisee branches across the UK. Revival South West has adapted to the new world well and so we are delighted to recognise them as the Revival Branch of the Year.
Barry, Jason and the team in Gloucester have really engaged with the new management structure and strategy for Revival and have clearly seen opportunities to grow their business. They embraced the MA Group claims management system, Pulse, in 2019 and have been positive about and engaged in the new investment and new developments that MA Group has introduced. The feedback they receive from clients and customers is usually about the team, not just individuals, which is particularly impressive.
Their interactions with the MA Group supply chain team are business like and efficient, and their quick take up of new processes and their willingness to ask questions has made them one of the easier franchisees to deal with. Chloe, Amy and Molly are “always responsive and attentive.”
Well done to you all, including the technicians out in the field.