Revival were the very proud recipients of the inaugural 2019 Chubb ‘CODE’ Award for work on a claim that best embodies Chubb’s ideals for exceptional policyholder experience.
In a meeting of 200 suppliers on 2nd May, Matt Cooper accepted the award on behalf of Revival from John Latter, UKI Claims Director for a claim managed by Lee and Jerry Hodge of Revival Southern. Huge congratulations and thanks to the whole team at Revival Southern.
CODE is an acronym to summarise how claims should be managed by Chubb and its suppliers:
• C – CARE – Make a personal connection, express empathy and Adapt to the needs of the Insureds.
• O – OWNERSHIP – Take ownership, obtain key information, set clear expectations.
• D – DELIVERY – Effective use of claims diary, timely communications, timely claims resolution.
• E – EXCEED – Exceed requirement.
This is fantastic recognition of the high levels of service we delivered.