In March we received instructions from an insurance company to attend a park home in Ferndown, Dorset where an elderly lady had left a tap running and caused extensive flooding. The elderly lady suffers from dementia. We immediately attended and carried out emergency mitigation works and started a drying process. The situation was quite stressful and confusing for the elderly lady, made worse because of her condition and worse still because her daughter, who lives in Southampton, who constantly cares for her, had broken her ankle and could not leave home.
We put on our kid gloves and dealt with the situation sympathetically liaising with daughter at every juncture. Ideally, the elderly lady should have moved out but she insisted on staying and daughter had to agree. A very gentle drying process dried the wet floors and salvageable carpets were brought back to our base for drying and cleaning. Trailing cables were stuck down and areas of her park home had to be sealed off while being dried for her safety. All return visit appointments were made through the daughter and kid gloves worn on every visit.
Today we received a call from the elderly lady’s daughter to thank us all so much for our efforts. She mentioned our technicians by name and said that we had made such a very stressful situation bearable. She mentioned that she was also writing to the loss adjusters and Insurers to tell them of our outstanding work.