For most people leaving home to go on holiday, the checklist involves making sure the oven is turned off and all doors securely locked. However, in the winter months, this list becomes a little more involved as weather conditions are unpredictable and the consequences often outside of our control.
In December 2014, Revival Halifax was called to an address in Sheffield. A faulty radiator valve had caused a significant escape of water, damaging the walls and the floor in the bathroom and the kitchen and lounge ceilings below. Various household contents were also affected, including the dining table, chairs and some framed prints.
Challenges and how we overcame them
Each job that Revival attends presents unique challenges and this project was no different. A textured coating to the damaged ceilings was one such challenge, the fitted bathroom furniture and two different floor materials in the lounge (concrete in the extension and floorboards in the original house), another.
- The textured coating was installed post 2000 so didn’t need to be tested for asbestos (ACMs). This was removed to expose the plaster behind in order to assess how it would respond to drying.
- The paint in the lounge was scrabbled to allow the trapped moisture to escape. The technician noted that if the wall didn’t respond to drying we would carry out targeted (tented) drying – this was necessary, which extended the drying time by one week.
- Minimal equipment was installed in the bathroom to reduce the moisture levels slowly to protect the fitted furniture.
Benefits to the policyholder and insurer
Damaged contents were restored which was particularly reassuring for the policyholder; for example a favourite print was restored and reframed. Restoring over replacing saved the insurer approximately £1,240, plus Revival was able to work around the policyholder, negating the requirement for alternative accommodation.
“The was an interesting technical drying project as we had to tent the wall in the lounge, in order to target the small area that required further drying, rather than continuing to dry the whole room. We were also able to dry the void above the kitchen by applying warm dry air without cutting any holes for our pipes by utilising the existing holes where the downlights had been removed. Thus we saved the entire ceiling and avoided additional reinstatement costs”, said Revival Technician, Andrew Fairhurst
Using expert and experienced technicians is proven to save time and money for insurers and unnecessary upheaval for policyholders. Contact Revival now to discuss how your company could benefit.