TREATING CUSTOMERS FAIRLY (TCF)

Revival is committed to offering our customers the highest possible standards of service and  are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’ (TCF).

We will:

  • Provide you with clear information about the service we offer
  • Ascertain your individual needs, preferences and circumstances before making recommendations
  • Only recommend services that we consider suitable
  • Not recommend our services if they are not suitable
  • Encourage you to ask if there’s something you don’t understand
  • Give you access to a formal complaints procedure should you become unhappy with our service