Revival is committed to offering our customers the highest possible standards of service and  are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’ (TCF).

We will:

  • Provide you with clear information about the service we offer
  • Ascertain your individual needs, preferences and circumstances before making recommendations
  • Only recommend services that we consider suitable
  • Not recommend our services if they are not suitable
  • Encourage you to ask if there’s something you don’t understand
  • Give you access to a formal complaints procedure should you become unhappy with our service